Emory Respondus Lockdown Browser

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  1. Emory Respondus Lockdown Browser Webcam
  2. Respondus Lockdown
  3. Emory Respondus Lockdown Browser Download
  4. Install Respondus Lockdown Browser

IT Services and Support. Contact IT Services and Support at ithelpdesk@ehc.edu or call 276-944-6881 (8am-5pm, EST, Mondays-Fridays) for email, passcode, network, hardware, and software questions. Sidebar Navigation. Check under the quizzes menu and choose the GEAR in the upper right next to the + Quiz button. This will allow you to 'manage question banks'. Options for individual question includes: multiple choice with options for correct choice and multiple possible answers. Provide help resources for students: See the student help information at Respondus’s own support resource pages for both Lockdown Browser and Respondus Monitor. Create a practice exam so that all instructors, TAs, and students to try out the process. (This is probably the most important thing to ensure there aren’t problems with Respondus.

  • Respondus Lockdown Browser does not work on Chromebooks
  • Most Respondus problems are due to one of the following:
    • Firewall conflicts > turn off the firewall
    • Anti-Virus software conflicts > turn off the anti-virus program
    • Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
  • Other potential issues
    • Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
    • Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.

Downloading Respondus LockDown Browser

Troubleshooting Respondus LockDown Browser

  • Blank screen during exam
    A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
    In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
    If a freeze has occurred, and you're unable to exit, please reference this article
    For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam
  • LockDown Browser appears as malware or a virus
    This is a potential problem when installing Respondus Lockdown Browser.
    Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus

Emory Respondus Lockdown Browser Webcam

  • Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
    When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked
  • You must close SSInvitationAgent in a Mac
    The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac

  • Mac: Webcam Not Detected
    If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected
  • Webcam Blocked
    If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked
  • Error: Course (OK), Exam (UNKNOWN)
    The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown
Creating a test

Creating Tests Directly in Blackboard:

  • Setting up tests in Blackboard

Respondus Lockdown

Other testing information:

Lockdown

Using Respondus:

Instructors choosing to use Respondus tools for testing should ask their students to conduct a sample test to confirm that they have working components.
( https://autolaunch.respondus2.com/MONServer/ldb/preview_launch.do)
Students (and instructors) can take it over and over to verify that everything is working, prior to the test.

  • Downloading Respondus
  • Respondus Monitor resources: overview of key features, and go here for instructor resources
  • LockDown Browser resources: overview of key features, and go here for instructor resources
  • Tip: Create a Practice Exam – Have students take a practice exam with Respondus Monitor to ensure their computer, webcam and Internet are working properly. Allow students more than one attempt on the quiz so they can try the practice exam whenever their device or networking environment changes.
  • Rapid Rollout for Administrators provides answers the top questions that administrators have about these applications
  • Rapid Rollout for Instructors answers the top questions instructors have about LockDown Browser & Respondus Monitor
  • Please encourage instructors to attend one of our daily live training webinars
  • 24/7 Live Chat – Remember that students can access built-in troubleshooting and live chat from within Respondus Monitor if they encounter a technical problem. Click the title to find more resources for students, including how to access Live Chat.
  • Previous webinar-https://meeting.cc.stonybrook.edu/pagtv262k087/?proto=true

Emory Respondus Lockdown Browser Download

Additional Resources:

Install Respondus Lockdown Browser

  • Blackboard’s Support Page (Note: SBU uses Blackboard Learn NOT Blackboard Ultra)
  • Adding images to tests in Blackboard (from University of Arkansas)
  • Best Practices for Blackboard Assessment Creating (from Johns Hopkins University)
  • Final Exams in Remote Courses (from Emory University)